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We offer “up-to” speeds. If you are paying for the 6 Mbps package, you will get as close to 6 Mbps as possible. If you have Non-Line-of-Sight equipment because you have trees and obstructions between you and the tower, your speeds will be lower. If you have clear line-of-sight to the tower, you should get the maximum speed. When running a speed test, your results will be measured in Mbps. When downloading files, you will see your speed measured in bytes (MB/s), not bits (Mbps).

You can run a speed test at www.speedtest.net Your household shares the bandwidth, so do a speed test when all other computers and devices are turned off.

Computers that are infected with viruses, spyware, malware, or have not been taken in for a routine check-up are the leading cause of your Internet being slow. At a very minimum for computers that are connected to the Internet, GTEK recommends virus protection to be running and be up-to-date. If you do not currently have an anti-virus program running, we recommend downloading a quality anti-virus like www.bitdefender.com. Another quick (and free) way to boost your speed is to use a different browser, such as Firefox or Google Chrome.

You can change your package at any time, simply call or email Customer Support. Changing your package does not extend your contract term, but may adjust your billing date.

A router is necessary to connect any wireless laptops or PCs. Our service is wireless from our tower to the radio that we install on your home. The router allows you to connect as many computers to our service as you would like.

Visit the link for full instructions, https://www.rackspace.com/knowledge_center/article/rackspace-email-and-hosted-exchange-settings

Unlike satellite, which can lose signal during heavy rain, weather does not typically affect the wireless signal. There are some exceptions to this, such as severe storms. Lightning can sometimes damage tower equipment.

We mount a radio on the outside of your home and point it to a nearby Gtek tower. The tower and the radio securely send and receive your Internet content. Wireless radio (CPE) installed on the outside of the home. From the outside radio, we run a cable into your home and install a wireless router. This allows you to connect your wired and wireless devices to the Internet, so everyone in your home can get online. We also secure (encrypt) the wireless router so others can’t “steal” your Internet.

Yes – Many people are under the impression that wireless is not reliable and have heard horror stories about wireless Internet constantly going out. The difference is in the installation standards. If your signal quality is marginal, we will not install service, avoiding headaches for you, and for our technicians. The Gtek network has an uptime of 99.99%, and is monitored 24/7.

Satellite – most satellites are floating in orbit between 100 and 24,000 miles away. That’s how far your data is traveling – so latency (the delay between the signal being sent and reaching its destination) is going to be much higher than just about any other option. By comparison, your nearest GTEK tower will be less than 10 miles from your house. GTEK latency times (i.e. 30ms) are a fraction of that of satellite (i.e. 400ms). Customers who switch from Satellite to GTEK are often amazed by the improvement in Internet speed and reliability. Unlike Satellite, weather has very little affect on Wireless service.

DSL – Only available in towns, or within a certain distance to the DSL Central Office, Usually requires a phone line, so bundling with phone is usually required. Most DSL speeds are between 1 and 3 Mbps. Beware – the older the phone lines in your town or neighborhood, the slower and less reliable your DSL Internet connection can be. If you are looking to cancel your landline telephone and get Internet only, or you want more speed than DSL can provide, GTEK could be your solution.

Cable – It can be very fast. Most cable providers sadly rank very low when it comes to customer service. GTEK’s speeds are comparable to cable, and customers enjoy local, friendly, and knowledgeable support.

You will need to contact us so that we can register the new device with your account.

No, GTEK Internet does not need a phone line.

Gtek will install a single Ethernet cable inside your home. If you have more than one computer, you will need to purchase a wireless router. A router acts as a splitter, allowing up to four computers to be plugged in directly, and it also wirelessly sends your Internet signal throughout your home to any WiFi capable device.

Yes, our network has speeds that support streaming video on sites like Netflix, Hulu, and YouTube.