Infrastructure Improvement Fee

No, all providers face the need to reassess their fees regularly. As recent examples, in January, Comcast raised fees and in December Spectrum raised fees as well.

This is a Gtek Communications assessed fee, not a government imposed fee. This fee supports maintenance and other costs associated with our network infrastructure and your continued access to high speed Internet service. As a result of increased internet traffic and usage, including bandwidth utilization, demand for services, and other requirements that impact our Internet network infrastructure we impose this charge on our internet customers. The current plan is to continue to charge this surcharge as long as necessary to ensure 24×7 support of Internet access. This fee will be reviewed on a regular basis.

We have worked hard to keep our rates for broadband services unchanged. However, internet use has grown significantly and to continue to provide all our customers the performance they require we have had to make massive investments in infrastructure upgrades, and our costs have risen accordingly. We hate to do it, but we have no choice but to raise the Infrastructure Improvement Fee to help offset this cost somewhat. Even so, the Infrastructure Improvement Fee covers only a fraction of what Gtek spends on our infrastructure. We apologize for the fee increase, but it is necessary.