Thanks, David, for your help in getting this old couple access to websites needed for work and church. After months of frustration, you patiently listened and knew, within minutes, just which steps to lead me through to help us access these sites. I am going to ask for David if we have any further issues. Thank you, once again, for caring enough to talk me through the easy steps that fixed my connectivity issues. You’re awesome!
Thank you Gtek for your awesome service and even better customer service. It’s nice to see a company that cares as much about quality of service as it does about its customers
We’ve been experiencing some problems with the Network recently due to some changes and updates needed with my equipment. Gtek was prompt in coming over to my house to resolve my issues. Everything works great. I ran into someone wearing a Gtek shirt and explained how my pc stop letting me browse the Internet and he came to my house and fixed my issue even if it had nothing to do with their system. I’ve had a great experience with customer service and their technicians. We live in a rural area and I can stream Netflix and my son can do his online gaming just fine. I recommend Gtek to my family and friends.
Being a techy I was iffy at first. Just like everyone else reading past reviews. I made the call and the sales Dept was great. The day came for my install and boom, rain comes in. Tech tells me possibly may not be able to install today. But Thomas our tech stayed and went above and beyond to get it installed. I went with my own router and the speed is unbelievable. I have my Xbox one with tablets and cell phones running. I have no buffering at all. So far good investment on my part and do recommend them to anyone who needs high speed internet. Thank you GTEK!!
Leo spent almost 3 hours here, fixing the OLD cable on our roof and moving our antenna. Thank you for the time and attention to detail. It’s very much appreciated. It seems we are back in the 21st century with working internet.
Thank you so much for the excellent customer service!! Your field tech supervisor, Anthony Guzman was so friendly, knowledgeable and very professional. Shane was very polite and did a great job in answering the questions I had!! Overall, thankful for the great service & will highly recommend Gtek!!
Excellent service, courteous and professional techs! David DeLaCruz explained what he was doing to correct a small issue I was having and fixed it quickly. Highly recommend this company!
Was having a few Problems with My Internet connection. Gave Gtek a call but unfortunately they were busy so I left a callback number. They got back to me and had my connection fixed within the hour. Great Customer Service.
Work was done in a quick professional manner, and Nick explained what was done. He also gave me advise on any additional problems I might encounter.
Ok at first I was disappointed in response time for disconnect and reconnect. I’ve been with this company for 7 years. We recently moved. It did take a month to transfer, but Leo was awesome. Customer service has been really good. I wouldn’t think of choosing another company. It was 96 with at least a 110 heat index. Our Technician was amazing even after being in it all day. These guys need some respect for sure. Thanks yall!
We ALWAYS refer new customers to Gtek and ALWAYS brag on them. Now Let’s see how well they take care of a loyal customer. Rena was very helpful and empathetic. Thank you
Tom & Anita
Finally good internet service in Falfurrias! No more satellite with data caps! Only negative thing I can say is it took you guys too long to get out this way!
I’ve never been more impressed by an ISP ever. The tech support agent Dan was able to open ports and help manage the router as well. He was very knowledgeable! And when sent to billing to upgrade to their platinum service (15-4) I was greeted politely and taken care of promptly. This is how Business should be done! Thanks for your help.
Thank you Nick for taking care of our computer problem and your advice.
GTEK is the best internet provider I have ever had. Always get PROMPT service even with some of my crazy questions. Staff is very professional and helpful, always!
These guys were polite when I first went to them. They understood my problem about not getting service in the country. To my surprise they proved me wrong the new satellite I have is awesome and my whole family loves it thanks guys!!
Whenever I have a problem, they tend to me right away. I never have to wait. If I send them an email, I get a call from them immediately. If I call, they help me by phone or send a technician right away. I’m very satisfied.
Great service for over 4 years! Very few problems! Very friendly staff!
Great Customer service and overall service! Whenever we have blackouts, I just call in and usually have the problem resolved within an hour or sooner!
Great service from Gtek never had any problems with the tech support when I used them. Better the dial up 100% for sure!!
Travis was the best tech he has had out there. I wished my cable provider had techs as good as him.
Anthony and Nathan did a great job. I am very happy with the service by Gtek. Anthony and Nathan deserve a raise or vacation or something!
Anthony and Nathan did a great job with the internet installation at my house!
Anthony was so nice and did a great job with the install!
Very Helpful, Anthony knew what he was doing, Very Nice all around person. Anthony is the reason we will stay a Gtek customer and recommend others to Gtek. Anthony was so polite and most of all very helpful!
Nat & Jane
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